ControlUp Blog

From digital employee experience to IT efficiency, see how ControlUp powers high-performing workplaces.

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Digital Employee Experience (DEX) VDI & DaaS Management IT Operations & Automation Modern Endpoint Management Company News SaaS & Web App Monitoring Remote Monitoring and Management Security & Compliance IT Asset and Spend Management Self-Service and Ticket Deflection Autonomous Endpoint Management (AEM) Incident Response & MTTR Reduction
Meet Our Authors
How to Reduce Troubleshooting Tickets, Speed Up Fixes, and Stretch Budgets
If you run a service desk, you’re being asked to do more with less. The queue keeps growing, and so does the pressure to hit your SLAs. Meanwhile, the budget conversations have gotten harder. New laptops are scarce and expensive...
Jeff Johnson
November 10, 2026
Tackling the PHP2Shell Vulnerability with New GenUI Canvas
Chris Twiest
November 4, 2026
Pulse AI Resolve workflow diagram showing five stages: Investigation Started, Checking, Fixing, Confirming, and Investigation Complete
Meet Pulse AI Resolve: The Ticket That Never Gets Opened Is the Cheapest One You’ll Ever Close
Trentent Tye
November 3, 2026
What to Do When the IT Ticket is Open and Work is Stuck
Eldad Viola
October 29, 2026
Fix Employee Support Issues Faster with Pulse AI Resolve
Every IT team knows the pattern: five tickets arrive in one afternoon about the same...
Jeff Johnson
October 28, 2026
Servers Matter Too: 4 Ways ControlUp Helps You Run a Healthier Server Environment
“Houston, we have a problem.” Everyone knows that line. What people tend to forget is...
Jeff Johnson
October 27, 2026
How to Extend Device Lifespan When Hardware Prices Won’t Come Down
When hardware prices remain high, the smartest move isn’t to hunt for cheaper devices. It’s...
Kendal Hviid
October 26, 2026
From Device Management to Digital Employee Experience
For decades, IT measured success by the health of the device. Tools like SCCM, Microsoft...
Jeff Johnson
October 23, 2026
What an AI Assistant Is Really Made Of (And Why the Model Is the Least Interesting Part)
AI assistants are part of daily work for most of us, but few people know...
Kendal Hviid
October 22, 2026
Get More Value from Pulse AI Assistant with These Prompts 
A simple conversation can transform your daily workflow. You’ve probably already heard about ControlUp’s new...
Christina Reynolds
October 21, 2026
Introducing the ControlUp Notification Editor: Turn a Message into Action
The latest release from the Innovation Guild helps IT teams create branded Windows notifications that...
Chris Twiest
October 15, 2026
ControlUp Disk Cleanup prompt notifying the user their system drive is 64% full, with an option to free up space.
Fix Low Disk Space Problems, Before It Becomes a Ticket
Low disk space is one of those problems that’s easy to see coming and still...
Jeff Johnson
October 8, 2026
Get More From Pulse AI Assistant: Access Controls, Usage Alerts, and File Uploads
It’s Tuesday morning, and five tickets have landed about the same frozen app. Are they...
Mallory Miller
October 5, 2026
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