ControlUp Team IT teams are notoriously on the receiving end of a constant stream of questions.
Why can’t I open that file?
Why won’t my computer turn on?
Why was my access revoked when I used the company-owned device to give all our corporate information to that nice person who emailed me and promised a big reward if I helped them out?
*Sigh*
IT is tasked with doling out answers and solutions all day long in an effort to improve digital employee experiences, facilitate productivity, and keep the company running securely and efficiently.
They’re who everyone turns to when they need something.
We think IT deserves someone to turn to. And according to Gartner Peer Insights, ControlUp is stepping up to the plate in a big way. Recent reviewers have flooded the page with organic reviews referencing customer support:
“Attentive and responsive throughout our collaboration.”
“Great experience with the vendor; open and excellent service. They work closely with the customer to get the most out of the product.”
“Engagement and responsiveness from the team at ControlUp is always first class. They are both personable and helpful.
“Knowledgeable staff for out-of-the-box questions.”
Are you listening, IT? You need this. You deserve this.
The ControlUp team is here for IT, leadership, or anyone needing support.
This is a big deal because ControlUp is doing what few businesses have even considered trying: leveraging the most advanced technology available while still putting people first.
To be fair, the product itself matters. A lot. Nobody would write glowing reviews about customer support if the product were lacking. But the gratifying thing about the reviews on Gartner Peer Insights is that they hail both elements: a visionary product plus customer service that’s (literally!) worth writing about.
Attentive, responsive, knowledgeable customer service shouldn’t be a surprising feature in businesses, but it is—especially in the tech space and especially in an arena specifically focused on digital experiences. IT is very ready for this kind of support.
In short, we blend state-of-the-art technology with the type of customer service you’d want to find at your local hardware store. And it makes sense—with both ControlUp and a hardware store, you’re probably there because you need a tool that makes something better. You don’t want to grab something off the shelf and hope for the best, especially if you’re new to the type of project you’ll be engaging in. You want someone available to help answer your questions without making you feel silly, to ensure that you get optimal results, to cheer you on—and mean it.
That’s our vibe. So go ahead, IT—ask for help. We’ve already got our sleeves rolled up.