From Ticket to Fix: How Digital Employee Experience and Agentic AI Are Powering Autonomous Endpoint Management

IT teams don’t need more alerts. They need fewer fires.

Join ControlUp and Exsead for a live conversation on how Digital Employee Experience (DEX) and agentic AI are changing what “resolution” looks like – moving IT from reactive ticket-chasing to Autonomous Endpoint Management (AEM).

We’ll break down the model driving this shift: DEX gives you the signals. Pulse AI, ControlUp’s agentic AI engine, interprets what those signals mean and recommends the next step. And AEM is the outcome — issues resolved before they ever become a ticket, with IT staying in command of every action along the way.

What you’ll learn:

• How real-time digital workplace signals get turned into root-cause answers, not just more alerts
• How Pulse AI supports IT decision-making and enables autonomous remediation — within the guardrails IT sets
• How employee self-service reduces ticket volume without adding headcount
• What it takes to move from a reactive service desk to an autonomous, self-sustaining IT operation

Who should attend:
IT Directors, Heads of Service Desk, Infrastructure and Operations leaders, and anyone accountable for reducing ticket volume and improving digital workplace performance.