This is Big—The First Gartner® Magic Quadrant™ for DEX Management Tools is Out, and ControlUp is a Leader

Expérience Numérique des Employés (DEX)

I almost titled this “Full Speed Ahead” because honestly, I couldn’t be more thrilled about ControlUp being named as a Leader in the first ever Gartner® Quadrant magique for DEX Management Tools, but to me, this isn’t a champagne-filled finish line celebration. It’s a green light, and we’re in pole position. Let’s go.

Don’t get me wrong, we’re celebrating what we see as recognition for the hard work of our incredible team. We see this as a massive win for our partners and the customers who benefit from an industry-disrupting blend of real-time detection, analysis, and remediation backed by a nearly unheard-of caliber of support from real people. 

We’re honored to be one of only five companies named as a Leader, and to have Gartner note our “ability to execute” and “completeness of vision” as reasons for this position. 

All this is a big deal. But I also see it as momentum. Momentum to build the category leader for a DEX platform around three pillars; 1. legacy tool consolidation, 2. automation and 3. enrichment of key management, security and service ticket tools like Intune and Service Now.

Just one year ago, ControlUp’s leadership team laid out an ambitious plan. We weren’t just going to level up our offerings but reimagine the Digital Employee Experience space. We moved with speed et precision, and I see our position as a Leader in the Magic Quadrant as evidence of both.

We’re in the process of reintroducing ControlUp, with new offerings, new teams, and new strategies. We’ve built the fastest-growing DEX community in the industry. And we’ve done it all with laser focus on our core mission: empowering IT teams to deliver exceptional digital experiences.

The numbers tell part of the story:

  • A 4.7/5  overall rating based on 68 reviews, as of 27 Aug 2024 on Gartner Peer Insights
  • Platform coverage expanded to any desktop, any app, anywhere
  • Data capture interval slashed to 3 seconds
  • AI that doesn’t just alert—it predicts and fixes

The rest of the story really centers on people—our team, our partners, our customers. I’m proud of the numbers, but I’m most proud of the fact that we’re laser-focused on making life easier for IT employees in the modern digital workspace. 

And let’s be clear: the digital workspace is constantly evolving, so we will keep evolving, too. Green light. Full speed ahead.

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Jed Ayres

Jed Ayres is widely recognized for the transformational impact he is making on the end user computing industry and joined ControlUp as CEO in August 2023.

Ayres has more than 20 years of technology experience and has a wide range of industry experience across workspace management, virtualization and mobility. Prior to joining ControlUp, he was the CEO at IGEL where he drove the company’s successful pivot from a hardware-centric to a software-first company and was instrumental in its acquisition by TA Associates. Before that, he was the SVP of Worldwide Marketing for AppSense, where he helped the company rebrand and achieve significant growth prior to being acquired by Thoma Bravo to be integrated into Ivanti. Ayres was also CMO at MCPc, a $300m+ Solutions Provider in Cleveland that achieved rapid and sustained growth and was acquired by Logicalis. Before McPc, he spent six years as SVP of Partner Management and Marketing at national solution provider MTM Technologies.

He has also held a number of advisory board positions, including Citrix Platinum Council, VMware Global Partner Advisory Board, and the Cisco Marketing Council. Ayres holds a BS in Business Administration from Sonoma State University and an MBA from San Francisco State University. An avid swimmer biker, and runner, Ayres successfully completed six full Ironman races and several ultramarathons. He resides in Marin, California.