PLATFORM
VDI and DaaS Monitoring
ControlUp provides an end-to-end view of your virtual desktops by gathering true real-time metrics, enabling IT to quickly identify, troubleshoot, and resolve issues
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Virtual Desktops Solve Many Use Cases But Introduce Complexity
Virtual Desktop Infrastructure (VDI) and Desktop-as-a-Service (DaaS) desktop delivery models have long offered organizations many benefits including flexibility for hybrid work, decreased security risk, simplified application maintenance, and scaling up and out the environment.
But with that also comes added infrastructure complexity, the need for an IT team with specific skills, and a rise in IT support ticket escalations when frontline service desk employees can't address issues quickly and easily.
But with that also comes added infrastructure complexity, the need for an IT team with specific skills, and a rise in IT support ticket escalations when frontline service desk employees can't address issues quickly and easily.
Keep a Pulse on Your EUC Environment With ControlUp
ControlUp provides IT teams with market-leading monitoring and troubleshooting capabilities for virtual desktop environments, including Microsoft, Citrix, and Omnissa.
Multi-Vendor End-To-End Visibility
ControlUp provides a holistic perspective of your VDI and DaaS environment, encompassing brokers, cloud services, servers, client devices and other components.
- Agent and agentless: ControlUp collects over 1500 metrics through our real-time agent, which collects performance and experience metrics, and through deep, native integrations with vendor APIs to paint a complete picture.
- EUC infrastructure: Get complete insight into your end-to-end EUC infrastructure, including hypervisors and datastores. DaaS and IaaS cloud services, storage, machines, brokers, gateways, sessions, processes and client device networks
- Multi-vendor support: Whether your virtual desktop delivery is powered by Microsoft Azure Virtual Desktop, Citrix, or Omnissa or you use virtualization infrastructure from Broadcom, Nutanix, Microsoft, or XenServer, ControlUp has you covered.
Virtual Expert Technology
Make troubleshooting and remediation easy with ControlUp’s industry-leading three-second data collection and innovative Virtual Expert technology.
- Three-second data collection: With ControlUp’s industry-leading three-second data collection, you get information on critical performance metrics across your virtual desktop in your VDI or DaaS environment.
- Shortest path to root cause: By analyzing data from tens of thousands of troubleshooting sequences and continuously improving our machine learning algorithms, the Virtual Expert recommends the shortest drill-down path to uncover the root cause of a problem.
- Contextual troubleshooting: Many additional pieces of information or actions can be taken at any point in the troubleshooting journey. By observing the context and applying analysis from a vast array of similar past troubleshooting sequences, ControlUp suggests a set of actions most likely to solve the problem.
Extensive Historical Reporting
ControlUp provides up to one year of historical data across hosts, machines, and user sessions.
- User activity and experience: Get usage data and improve historical troubleshooting for digital experience issues with detailed insights into session count, logon duration, protocol trends, and even per-session activity details.
- System health: Get detailed insights into health and performance metrics across hypervisor hosts and machines, including details on CPU, memory, storage, and other key performance and experience metrics.
- Application usage: See what applications and processes are being used across your environment, with details such as concurrency, unique users, load times, and relevant performance metrics across CPU, memory, and storage.
Simplify Multi-Machine Management
Simplify how you manage your EUC infrastructure and workloads with built-in tools that make time-consuming and arduous tasks a breeze.
- Remote systems management: With ControlUp, IT teams can remotely manage the environment by executing a comprehensive set of built-in management tasks simultaneously on multiple servers, hosts, computers, or users, all with just a few clicks.
- Windows Registry Controller: The Registry Controller allows you to manage multiple machine registries as if you were managing a single computer registry. Operations such as create, delete or edit registry values on both computer hives and user hives can be performed simultaneously on multiple targets.
- Windows Services Controller: The ControlUp Windows Services Controller allows you to easily identify differences between services’ configurations then spot and fix misconfigurations and irregular behavior on the fly in any complex environment
Related Resources
FAQs
How does IT distinguish between virtual infrastructure issues and local home network latency for remote sessions?
ControlUp for VDI eliminates blind spots by providing end-to-end visibility across the entire delivery chain. The platform monitors hypervisors, brokers, and session hosts while simultaneously pulling real-time metrics from the connecting endpoint, such as Wi-Fi signal strength and ISP latency. This correlation allows IT to definitively prove whether session lag originates in the data center or the remote worker's local environment.
How does real-time architecture assist in troubleshooting transient freezes in virtual desktop environments?
ControlUp for VDI solves the problem of delayed metrics by leveraging its real-time architecture and 3-second data-collection interval. This provides a live stream of CPU, memory, and disk activity, allowing IT to troubleshoot transient performance spikes as they occur. Because the telemetry is live, administrators can identify the exact process or network event causing a freeze before the spike disappears from view.
How can AI-guided troubleshooting accelerate root-cause analysis for frontline service desk agents?
The platform features an AI Assistant for IT Operations powered by Pulse AI to provide instant explanations and troubleshooting guidance. By analyzing correlated signals across the virtual stack, the AI Assistant recommends the shortest drill-down path to the root cause. This empowers Tier 1 agents to resolve complex VDI tickets rapidly and with greater confidence without escalating to senior engineers.
How can virtual desktop environments be configured to autonomously remediate recurring performance issues?
ControlUp for VDI is designed for proactive, automated remediation through a library of community- and custom-written scripts. IT teams can link these scripts to performance triggers; if a virtual machine hits a critical resource threshold, the platform autonomously executes a fix—such as clearing storage or restarting crashed services—in the background. This self-healing approach ensures critical workflows remain available and high-performing.
How can IT organizations use historical telemetry to right-size virtual infrastructure and reduce cloud spend?
ControlUp for VDI stores long-term historical performance data to identify over-provisioned virtual machines and underutilized resources. The platform provides actionable sizing recommendations based on actual consumption patterns across VDI and DaaS deployments. These insights help leadership right-size their environment, forecast cloud costs accurately, and maximize efficiency without compromising the user experience.
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