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ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.

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For Microsoft For Citrix For Omnissa For ServiceNow For IGEL For Nerdio For Parallels
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ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.

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User Experience Monitoring VDI & DaaS Monitoring Patch & Vulnerability Management Configuration Drift Prevention
Troubleshooting & Remediation SaaS and Web App Monitoring Unified Comms Monitoring Proactive Synthetic Monitoring
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Solutions
Solutions

ControlUp helps IT teams address common digital workplace experience challenges, no matter their use cases or existing technologies.

By Role
IT & Digital Workplace Leader VDI & DaaS Admin Service Desk Manager
By Use Case
End-to-End Visibility Reduce MTTR Windows 11 Migration Patching & Remediation Endpoint Risk Mitigation
Hybrid Workplace Autonomous IT Operations Increase IT Efficiency IT Cost Optimization Sustainability Reporting
By Technology
For Microsoft For Citrix For Omnissa For ServiceNow For IGEL For Nerdio For Parallels
Platform
Platform

ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.

Explore the Platform
Capabilities
User Experience Monitoring VDI & DaaS Monitoring Patch & Vulnerability Management Configuration Drift Prevention
Troubleshooting & Remediation SaaS and Web App Monitoring Unified Comms Monitoring Proactive Synthetic Monitoring
Automation Employee Engagement Dashboards & Reporting
Pricing Resources
ControlUp Blog

Explore expert insights, tips, and best practices to optimize your IT operations

View Blog
Resources
Blog Resource Library Case Studies Events Webinars Podcasts
Tools
Script Library App Profiler Incident Savings Calculator EUC MTTR Savings Calculator
ControlUp Community

Tap into a wealth of knowledge from your peers, industry experts, and the ControlUp team, deepening your understanding of ControlUp products and solutions.

Join the Community
Company
About ControlUp

A global organization of technology professionals transforming the desktop monitoring marketplace.

Learn more
Company
About Us Newsroom Contact Us Security & Compliance
Work with us
Careers Partner Portal Become a Reseller Find a Reseller
Get a Demo

What is Remote DX?

  • Remote DX is a technology that uses a non intrusive plugin to give the administrator of the Virtual Desktop (VDI) or DaaS (Desktop as a Service) that you access a glimpse of the health of your device ONLY while connected to that resource (Citrix, Horizon, AVD, Windows 365).
  • You must have the appropriate Client Software already installed (Citrix Workspace App, Horizon Client or WIndows App / Remote Desktop client for AVD/Windows 365).
  • There is no configuration you need to do, no license requirements on your part and this plugin will not interfere in any way.
Follow These Three Steps to Install the Extension on Your Device:
Download

Select and download the appropriate installation file for the VDI or/and DaaS platform you use and your device Operating System (OS). Note that you can download and install more than one plugin for your OS if you connect to more than one platform.

If you are unsure which one you use, check with your VDI/DaaS help desk.


Plugin for Citrix Workspace App
Windows download
macOS download

Plugin for Horizon Client
Windows download
macOS download

Plugin for Windows App, Remote Desktop and RDP
Windows download
Install

Locate the file you downloaded, Double-click it to start the installation and follow the on-screen instructions.

You will have the choice to allow visibility or not (only while connected to the VDI and DaaS) to the following:

  • If your device is inactive while connected
  • Your approximate location (e.g. in which City you are)
  • The Internet Service Provider (ISP) you are using at the moment
  • The name of your Wi-Fi (i.e. SSID)
Connect

Simply connect back to your VDI or DaaS. That’s it!

Not sure if this capability is enabled on the VDI or DaaS you use? Ask the administrator of the platform to visit controlup.com


Platform Capabilities
  • User Experience Monitoring
  • Troubleshooting & Remediation
  • Automation
  • VDI & DaaS Monitoring
  • Unified Comms Monitoring
  • Employee Engagement
  • Patch & Vulnerability Management
  • Proactive Synthetic Monitoring
  • Dashboards & Reporting
  • Endpoint Security
  • SaaS and Web App Monitoring
Solutions by Use Cases
  • End-to-End Visibility
  • Reduce MTTR
  • Windows 11 Migration
  • Patching & Remediation
  • Endpoint Security & Compliance
  • Hybrid Workplace
  • Autonomous IT Operations
  • Increase IT Efficiency
  • IT Cost Optimization
  • Sustainability Reporting
Solutions by Technology
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  • For Citrix
  • For Omnissa
  • For ServiceNow
  • For IGEL
  • For Nerdio
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