Digital Employee Experience (DEX)

From Friction to Fixed in Record Time

Employees judge IT by one thing: does everything work? A slow login, laggy app, or dropped VPN connection is where experience is measured, no matter what's happening under the hood. ControlUp gives IT real-time visibility into every user's digital experience, wherever they're working and whatever they're working on, so performance issues get fixed before tickets are filed. Happy employees start with fast, reliable devices.

Stop Guessing How IT Feels From the Outside
DEX is the bridge between system performance and how work actually feels, giving IT real-time visibility into latency, responsiveness, behavior, and sentiment across devices, applications, and virtual sessions. For the first time, IT can see the direct impact of technology on employees and act on it before they say a word.
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Logons, Apps, and Sessions In Real Time
The best ticket is the one that never gets filed. ControlUp's User Experience Monitoring tracks logon times, app responsiveness, session health, and device performance in real time across VDI, DaaS, and physical endpoints, so IT can catch degradation the moment it starts and resolve it before anyone feels the impact.
Wherever and Whenever They Work
Hybrid and remote work didn't just change where employees sit; it changed what IT can see. Home networks, personal routers, and unmanaged variables now sit between the employee and their work. ControlUp gives IT the visibility to distinguish between an IT issue and a home network issue, and the tools to troubleshoot and remediate either one remotely, no matter the device or location.
Root Causes, Not Just Symptoms
A slow desktop could be a dozen different things: CPU, network, storage, a bad update, a misbehaving app. Troubleshooting & Remediation gives IT the detailed device and session data to go straight to the root cause, and the tools to fix it remotely without disrupting the employee mid-task.
Better Tech for Happier Employees
Uptime doesn't tell IT how work actually feels. Employee-focused DEX scoring assesses the quality of each employee's digital experience with a score that combines performance, stability, and sentiment signals, so IT can see the experience from the user's perspective and proactively improve it, instead of waiting for the loudest complaint to set the priority.
DEX Made Work Visible. Pulse AI Makes It Understandable.

IT moved from reactive support to proactive remediation, catching issues early and eliminating countless tickets before they were ever raised. It's part of a broader shift in IT's role, from keeping systems running to shaping how people get work done. Pulse AI reads the telemetry—across endpoints, apps, and networks—suppresses noise, surfaces what actually matters, and then resolves it automatically or routes it with full context attached. This is how IT improves the quality and availability of services delivered to end users without adding headcount.

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User Experience Monitoring

Real-time visibility into logon times, app responsiveness, and session health across VDI, DaaS, and physical endpoints. See the experience the way the employee lives it.

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Troubleshooting & Remediation

Go from symptom to root cause fast, then fix it remotely. Comprehensive device and session data means IT stops guessing and starts resolving.

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Proactive Synthetic Monitoring

Continuously test the logins, connections, and workflows employees depend on, before they do. Catch degradation on the path to a ticket and close it out automatically.

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Employee-Focused DEX Scoring

Assess the quality of each employee’s digital experience with scores that combine performance, stability, and sentiment signals. See the experience from the user’s perspective, and act on it.

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Employee Engagement

Measure sentiment and adoption alongside performance data, so IT knows whether employees are actually having a good experience, not just whether the lights are green.

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Solve Whatever Comes Your Way

Orchestrate a digital workspace that runs itself. Agentic AI and leading DEX software capabilities turn real-time signals into intelligent action and autonomous outcomes. With ControlUp, you’re no longer tethered to tickets, and employees are never slowed down by technology.

Autonomous Endpoint Management

Put routine endpoint management on autopilot. AI detects, diagnoses, and resolves issues that usually bog you down.

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Remote Monitoring & Management

Unify monitoring, alerting, and remote control in one console. Every managed device stays visible and in reach, so nothing sits unnoticed.

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VDI & DaaS

Manage virtual and physical desktops together in one unified solution across Microsoft, Citrix, AVD, and more.

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Endpoint Compliance

Spot vulnerabilities, close gaps, and keep every endpoint compliant. One view with full control and no surprises.

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Digital Employee Experience

Get real-time visibility into every user's workspace experience. IT sees issues the moment they start and resolves before users do.

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From Anywhere Support to Anywhere Confidence

"ControlUp is how I work. I work with ControlUp 100% of my day; I don't work without it. It saves us so much time."

Róbert Þórir Sigurðsson
Senior System Administrator, Ossur

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See What It's Worth to You

Explore what consolidating monitoring, alerting, and remote control into one real-time console means
for your resolution times, your tool spend, and your bottom line.

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