How to reduce IT noise, resolve issues faster, and improve the digital employee experience across your workspace
Ever experience a workday where everything just flows? No slow logins, no application glitches, no sudden disconnects—just smooth, effortless productivity. That’s the ideal experience, regardless of how and where people work. Virtual Desktop Infrastructure (VDI) promises greater flexibility and simplified IT management for the kind of workday just described. But in practice, it can often deliver something far less appealing: complexity.
When performance tanks or logins lag, troubleshooting becomes a frustrating scavenger hunt. IT teams must dig through intricate network layers, storage systems, session hosts, and diverse devices to identify the root cause (let alone implement a fix). Without actionable VDI monitoring, full visibility into your tech stack, or the right tools for automated troubleshooting, delays pile up—and the consequences ripple beyond IT. Employee workflows are disrupted, ticket volumes surge, and time that could be better spent on strategic priorities gets consumed.
Whether you’re a CTO focused on transformation, a VP of Infrastructure ensuring uptime, a Helpdesk Manager battling daily tickets, or an IT Admin on the front lines, VDI shouldn’t slow you down. Time is money, and IT resources are limited.
So, the challenge is clear: how do you move beyond reacting to VDI performance problems and instead proactively ensure a smooth, efficient digital workspace?
The Limitations of Traditional VDI Monitoring & Management
Many IT teams find themselves in a constant reactive cycle:
- An employee reports a slow logon, application crash, or lost connection
- The team scrambles to triage and troubleshoot
- Time is lost guessing at the root cause
Without comprehensive visibility across the entire VDI environment, root cause analysis becomes a time-consuming process of elimination. Is it the storage? Network latency? An overloaded session host? The deeper the issue, the more employee frustration grows and the more IT resources are drained.
It’s easy to see how traditional VDI management falls short and why solutions enabling proactive IT support are taking the front seat in IT modernization strategies.
Meet ControlUp for VDI: Smarter, Faster, Friction-Free
Imagine a different reality… one where you’re not just monitoring VDI, but intelligently understanding it. ControlUp for VDI offers a powerful shift, moving beyond basic real-time metrics to provide actionable insights and tools for rapid troubleshooting, automated remediation, and proactive optimization across Citrix Virtual Apps and Desktops, Omnissa Horizon, and Microsoft Azure Virtual Desktop environments.
This is intelligent, proactive VDI performance monitoring built for hybrid work. With ControlUp, you don’t just detect problems; you prevent them. You don’t just react; you optimize.
Conquer VDI Complexity with Key Capabilities
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Full-Stack Visibility
Stop operating in the dark. See every layer of your VDI stack in real time—from sessions to storage, network, and user devices—in one unified view.
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Intelligent Troubleshooting
Eliminate the guesswork. Real-time alerts and live session metrics help you pinpoint the true source of the problem. Combine that with automated troubleshooting and built-in remediation to resolve issues in record time and ultimately minimize downtime.
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Proactive Optimization
Spot trends, identify bottlenecks, and optimize resource allocation. Continuous VDI performance monitoring flags concerns as they arise, and historical data fuels better resource allocation. Ensure a consistently excellent digital employee experience (DEX) all around.
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Automated Remediation
Take action without manual intervention. Automate common fixes using community-sourced scripts and prebuilt workflows to swiftly address recurring issues, or define your own automations to suit your environment’s unique needs.
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Historical Data for Strategic Planning
Access up to a year of performance history to uncover recurring patterns, forecast usage, and make more informed decisions about your VDI infrastructure.
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Proactive Synthetic Monitoring
Don’t wait for problems to become help desk tickets. Continuously test the availability and responsiveness of your virtual desktops. Proactive alerts on application responsiveness and system health let you fix issues before employees find them.
Digital Employee Experience Software Built for Real-World IT
Your environment isn’t one-size-fits-all. That’s why ControlUp is designed to integrate seamlessly with your existing tools and workflows—the technologies your team already trusts and uses—without adding more complexity.
And it doesn’t stop at VDI. As your IT maturity evolves, ControlUp evolves with you. ControlUp for VDI is a core component of ControlUp ONE, a unified digital employee experience platform built to monitor, optimize, and secure your entire IT landscape—from endpoints to applications and everything in between.
What It Means for You
- Fix problems before they spiral. ControlUp gives you the power to move fast, automate where it counts, and free your team from reactive loops.
- Deliver an experience that keeps employees productive. When the digital workspace just works, your workforce stays focused and your business moves forward.
- Make IT effortless and workdays frictionless. ControlUp empowers IT to stay ahead of problems, reduce tickets, and create seamless DEX across any device or environment.
Ready to Take Control of VDI?
Don’t let VDI complexity dictate your team’s workload and disrupt employees. With ControlUp for VDI, you can reduce the noise, resolve issues before users even notice, and reclaim time for strategic work.
Fewer tickets, faster fixes, and frictionless workdays—no matter where people work.
