Humanizing the Employees’ Digital Experience

As workspaces continue their transformation, the challenge remains: how do we create digital experiences that prioritize what employees truly value? In a world dominated by technology, the need for a human-centric approach is more critical than ever. Here are five ways ControlUp is delivering Digital Employee Experience (DEX) solutions that empower organizations to put their employees first.

Listening to Employee Needs

Understanding employee concerns isn’t about deploying complex systems or flashy gadgets; it’s about fostering a sense of value and connection. Research from Gallup shows that employees who feel heard are 4.6 times more likely to perform at their best. Creating an environment where feedback is encouraged is just the beginning.

At ControlUp, we’re taking this further by using historical data and analytics to anticipate potential issues in the digital workspace employees rely on to get work done. Imagine identifying and resolving digital frustrations before employees even notice them. By coupling historical data analytics with employee sentiment surveys, we are helping IT teams to go beyond metrics, providing insights into what truly drives engagement and satisfaction. This means employees aren’t just heard—they’re supported.

Enabling Flexibility and Autonomy

Flexibility remains one of the key advantages of a digital workspace. Gallup’s data indicates that remote workers are not only happier but also 13% more likely to stay with their current employer for the next five years compared to their on-site peers. This highlights the value employees place on flexibility.

However, managing hybrid work environments can be complex. Remote network issues and application access challenges often frustrate employees and IT teams alike. ControlUp is addressing these challenges by monitoring hybrid work environments, detecting issues proactively, and automatically resolving them. This ensures a seamless, productive experience, regardless of where employees choose to work.

Building Meaningful Connections

Even in a digital-first workplace, human connections remain central to employee satisfaction. Virtual team-building activities and regular video calls play a role, but the right technology can make these interactions more effective and meaningful. For this, ControlUp is helping to optimize collaboration tools such as Microsoft Teams and Zoom by diagnosing and resolving performance issues in real time. By enhancing call quality and addressing connectivity problems, we’re ensuring employees feel connected, no matter where they are.

Prioritizing Employee Well-being

The blurring of work and personal life in digital workspaces can lead to burnout. This elevates the need for organizations to invest in well-being initiatives that promote work-life balance. This includes offering mental health resources, encouraging regular breaks, and shifting focus from hours worked to productivity.

Here, ControlUp is also focused on delivering impactful results. Our DEX platform enables employers to prioritize workflow and outcomes over keystrokes and screen time. This helps our customers foster a culture of trust and empowerment so that employees can thrive both personally and professionally.

Delivering Personalized Experiences

Diverse workplaces demand tailored approaches. Personalization makes employees feel seen and valued. Whether it’s adjusting management styles to meet individual preferences or using data to adapt digital tools, personalization is key to employee satisfaction.

With ControlUp, organizations are able to excel at creating customized experiences. From streamlining logon times for critical applications to swiftly addressing home network issues, the ControlUp platform provides individualized support based on real-time data. The result is a personalized, “white glove” experience that meets the unique needs of each employee.

Putting the Human Element First

Reimagining digital experiences to align with employee values requires a people-first approach supported by cutting-edge technology. This is where ControlUp is focused—transforming workplaces through its innovative DEX platform. By leveraging advanced analytics, proactive monitoring, and personalized solutions, ControlUp helps organizations prioritize flexibility, connection, well-being, and personalization. With ControlUp’s DEX strategy, businesses can ensure their technology serves the people who use it, creating environments where employees feel valued, empowered, and equipped to thrive.

Jed Ayres

Jed Ayres is widely recognized for the transformational impact he is making on the end user computing industry and joined ControlUp as CEO in August 2023.

Ayres has more than 20 years of technology experience and has a wide range of industry experience across workspace management, virtualization and mobility. Prior to joining ControlUp, he was the CEO at IGEL where he drove the company’s successful pivot from a hardware-centric to a software-first company and was instrumental in its acquisition by TA Associates. Before that, he was the SVP of Worldwide Marketing for AppSense, where he helped the company rebrand and achieve significant growth prior to being acquired by Thoma Bravo to be integrated into Ivanti. Ayres was also CMO at MCPc, a $300m+ Solutions Provider in Cleveland that achieved rapid and sustained growth and was acquired by Logicalis. Before McPc, he spent six years as SVP of Partner Management and Marketing at national solution provider MTM Technologies.

He has also held a number of advisory board positions, including Citrix Platinum Council, VMware Global Partner Advisory Board, and the Cisco Marketing Council. Ayres holds a BS in Business Administration from Sonoma State University and an MBA from San Francisco State University. An avid swimmer biker, and runner, Ayres successfully completed six full Ironman races and several ultramarathons. He resides in Marin, California.