ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Pulse AI analyzes real-time patterns across endpoints, apps, networks, and users. It suppresses expected activity to detect and alert only what matters.
Monitor, troubleshoot, and optimize every virtual desktop before slow sessions and app crashes interrupt your workforce.
ControlUp for DesktopsStay in control of every device. Prevent desktop issues before they disrupt employees or flood your IT queue.
ControlUp for ComplianceAutomate endpoint compliance across every device. Close security gaps and enforce policies without slowing IT down or getting in the way.
Pinpoint and fix SaaS and web app issues fast with real-time visibility across every device, browser, and network before employees feel the impact.
ControlUp Migrate for Windows 365Migrate faster with less risk. Automated workflows replace manual steps, so your move to Cloud PCs is done right.
ControlUp DaaS IQIntelligent autoscaling and cost control for Azure Virtual Desktop environments.
Smarter root cause analysis, automated remediation, and AI-powered diagnostics. Fix issues faster across every device and app.
Patching & RemediationDeploy patches and remediate vulnerabilities across every endpoint, automatically and at scale. Stay secure without overwhelming IT.
Endpoint Risk MitigationSpot, prioritize, and remediate risks automatically. Keep endpoints secure and compliant without slowing desktop teams down.
Live Remote ManagementReal-time endpoint telemetry and silent remote remediation. See and fix issues the moment they happen, without disrupting the employee.
Proactively prevent issues and resolve tickets faster wherever hybrid workers are, whatever device they’re on.
Autonomous IT OperationsShift IT from reactive to autonomous. Automatically detect, remediate, and prevent issues across your entire estate.
Increase IT EfficiencyDo more with less. One platform to centralize visibility, streamline operations, and free IT to focus on what actually matters.
IT Cost OptimizationRight-size VDI, reclaim unused licenses, and make smarter device refresh decisions backed by real usage data and performance metrics.
Explore content, tools, and insights to simplify IT and improve the digital employee experience.
A global organization of technology professionals transforming the desktop monitoring marketplace.
ControlUp offers a rich set of capabilities to improve the digital experience for employees using any desktop, any application, anywhere.
Pulse AI analyzes real-time patterns across endpoints, apps, networks, and users. It suppresses expected activity to detect and alert only what matters.
Monitor, troubleshoot, and optimize every virtual desktop before slow sessions and app crashes interrupt your workforce.
ControlUp for DesktopsStay in control of every device. Prevent desktop issues before they disrupt employees or flood your IT queue.
ControlUp for ComplianceAutomate endpoint compliance across every device. Close security gaps and enforce policies without slowing IT down or getting in the way.
Pinpoint and fix SaaS and web app issues fast with real-time visibility across every device, browser, and network before employees feel the impact.
ControlUp Migrate for Windows 365Migrate faster with less risk. Automated workflows replace manual steps, so your move to Cloud PCs is done right.
ControlUp DaaS IQIntelligent autoscaling and cost control for Azure Virtual Desktop environments.
Smarter root cause analysis, automated remediation, and AI-powered diagnostics. Fix issues faster across every device and app.
Patching & RemediationDeploy patches and remediate vulnerabilities across every endpoint, automatically and at scale. Stay secure without overwhelming IT.
Endpoint Risk MitigationSpot, prioritize, and remediate risks automatically. Keep endpoints secure and compliant without slowing desktop teams down.
Live Remote ManagementReal-time endpoint telemetry and silent remote remediation. See and fix issues the moment they happen, without disrupting the employee.
Proactively prevent issues and resolve tickets faster wherever hybrid workers are, whatever device they’re on.
Autonomous IT OperationsShift IT from reactive to autonomous. Automatically detect, remediate, and prevent issues across your entire estate.
Increase IT EfficiencyDo more with less. One platform to centralize visibility, streamline operations, and free IT to focus on what actually matters.
IT Cost OptimizationRight-size VDI, reclaim unused licenses, and make smarter device refresh decisions backed by real usage data and performance metrics.
Explore content, tools, and insights to simplify IT and improve the digital employee experience.
A global organization of technology professionals transforming the desktop monitoring marketplace.
ControlUp’s Response to the CrowdStrike’s Global Outage
ControlUp for VDI
Yoni Avital Please check https://status.controlup.com/ for the latest status on ControlUp’s service interruption.
What happened:
Late on July 18, 2024, a widespread outage impacted a significant number of physical and virtual Windows machines across the globe. The root cause of this issue is related to a Falcon Sensor update that was rolled out by CrowdStrike. CrowdStrike has provided customers with a fix and has also provided instructions for a workaround in case the fix doesn’t work.
How was ControlUp affected:
Since ControlUp uses CrowdStrike Falcon, some parts of our platform were affected by this outage, causing service disruption for some of our customers.
The ControlUp services that were affected are:
- ControlUp for VDI for VDI & DaaS
- ControlUp Remote DX
Other services, including Edge DX, ControlUp for Compliance and our synthetic monitoring tool, Scoutbees, were not affected.
How did we respond:
From the moment the first alerts came in notifying us of a degradation of our service around 04:30 UTC, we mobilized our Urgent Response teams to find the root cause of the issues and implement a fix.
At the time of posting this, we have addressed all of the issues affecting our service and we will continue to monitor the results.
What affected customers should do:
While our cloud services are 100% operational, customers are advised to restart their on-premises ControlUp Monitor servers. If assistance is needed with this, please contact your customer account team or open a support ticket through our portal by signing in at https://help.controlup.com/