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AI-Powered IT Self-Service

Give your people seamless, intelligent support with agentic AI-powered IT self-service. ControlUp’s new Pulse AI detects, diagnoses, and resolves digital workspace issues autonomously, before they ever hit your queue. Empower employees with a dedicated AI support partner to eliminate low-level noise and refocus your team on strategic projects.

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Home Platform AI-Powered IT Self-Service

From IT Tool to Proactive Digital Assistant

ControlUp Connect, powered by Pulse AI, transforms traditional support into an AI-powered, proactive IT support agent. Acting as a real‑time digital assistant, it connects the employee to the ControlUp DEX platform and continuously monitors performance, identifies anomalies, and guides users through fast, accessible resolutions. With built‑in agentic AI, employees stay productive while IT experiences fewer interruptions and more autonomous IT operations.

Two Paths to Instant Resolution

In an ideal world, IT would catch every bug before a user notices. With ControlUp, that world is within reach. Whether a problem is flagged by the system or felt by the human, the path to resolution is always intelligent, proactive, and autonomous.

When the System Sees it First: Proactive Remediation

Don’t wait for a crash or user complaint to happen. ControlUp Connect silently analyzes performance metrics across CPU, memory, event logs, and more every 30 seconds. It alerts based on sustained breaches—not momentary blips—so “alert fatigue” is a thing of the past.

Autonomous Remediation: When an issue is detected, ControlUp initiates a chat, investigates, diagnoses, and fixes in real time. Users stay informed, provide consent, and maintain trust and security throughout the process.
Automatic Support Tickets: When IT intervention is required, ControlUp Connect automatically generates a prepopulated ticket in ServiceNow. It streamlines escalation by maintaining the full technical context.
Localized Intelligence: All analysis is done locally to ensure data privacy, performance, and response speed.

When the User Feels it First: On-Demand Support

When applications freeze, performance lags, or something “just feels off,” users get instant AI-powered IT support without submitting a ticket or waiting for the help desk.

Conversational Interface: Users describe issues in natural language (e.g., “My Outlook is freezing”) to trigger an immediate diagnostic session.
Triggered AI Investigations: By collecting a wide range of metrics along with recent changes to the environment, ControlUp can investigate the issue, highlight the reason for it, and automatically offer remediations.
Transparent & Accessible Support: The AI explains findings in plain language, validates fixes, and requires consent before any actions are taken.

Strategic Benefits for Your Business

Shrink Ticket Volume: Shift IT support “left” by empowering users to handle low-level troubleshooting.
Boost Mean Time to Resolution (MTTR): Achieve instantaneous remediation via AI rather than traditional support wait times.
Smarter Escalations: For complex issues that need a human touch, ControlUp Connect integrates with ServiceNow to automatically generate prepopulated tickets with full technical context.
Continuous Learning & Smarter Operations: Each fix reinforces Pulse AI’s pattern‑matching engine, improving future detection and enabling more proactive IT and autonomous IT operations.