Automation & Workflows

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Streamline IT Workflows and Reduce Human Errors

Manually addressing digital experience issues is often error-prone and inefficient, especially with repetitive issues. Automation is changing the way organizations tackle these challenges: it streamlines processes, reduces human error, and enhances efficiency. By automating repetitive tasks, companies can focus more on innovation and strategy.

Automation and Proactive Notification

Create the ultimate self-healing digital workplace using ControlUp's DEX Platform. Early warning systems notify your IT team about unexpected or problematic events that impact the employee experience, plus you can set up condition-based automated actions.

Autonomous Self-Healing

Reduce IT ticket volume and avoid productivity inhibitors by preventing digital experience issues through self-healing automation capabilities.

Fix issues when they happen: ControlUp’s industry-leading three-second data collection allows the automation engine to catch issues in real time and fix them when they happen, often before the end user even notices.
Granular control conditions: Intuitive workflow and rule builders allows IT teams to set the conditions that trigger an automation. Use a single data point or combine multiple across thousands of available metrics covering any possible scenario.
Built-in or custom actions: Respond to triggers with one of over 500 action scripts from the ControlUp Action Library or bring your own custom action written as a script in one of our many supported scripting languages.

Simplify IT Workflows

Create complex automations and improve your IT processes in minutes with ControlUp Workflows to improve productivity, reduce cost, and make tasks that previously required expert skillsets accessible to all.

Intuitive workflow builder: A free form, drag & drop workflow builder canvas makes it easy to quickly build advanced workflows. The no-code/low-code approach ensures that no advanced scripting skills are needed to start automating.
Templates for quick time-to-value: Use the built-in workflow templates to get value quicker. Find a template that aligns with your use case, select the integrations you want to use, and you are ready to run your new flows.
ControlUp & third-party integrations: In addition to deep integration into ControlUp’s technology stack, over 25 integration nodes for leading market solutions providing 100s of different actions, your only automation limitation is your creativity

Proactive Investigation

Self-healing might not be possible for very unique and unpredictable issues, but automation can still help you improve troubleshooting efforts.

Augmented troubleshooting: In addition to remediation scripts, the ControlUp Script Action Library contains various scripts that can automatically augment your troubleshooting efforts by bringing in more detailed metrics and logs.
IT workflow integration: Whether an issue can be auto-remediated or not, parallel IT workflows can be initiated through webhooks into another system or through ServiceNow ITSM integration as part of the automation trigger.
Notification and engagement: Get immediately notified when an automation starts, either by email or through Microsoft Teams or Slack. An automation can also trigger direct end-user engagement through our sentiment survey feature.

Dashboards and Insights

To understand effectiveness and business impact of your automations, extensive reporting, auditing and cost savings insights are important

Widgets and drill down: Get a high-level view to see how many automations ran recently and drill down further into the details within context of a specific physical endpoint or across any part of your VDI & DaaS environment.
Reporting and auditing: Get detailed information about the target, the timing and the results of automated actions that ran in your environment with powerful filtering and searching capabilities to find the data you need.
Cost savings: ControlUp provides insights into the cost savings you achieve by running automations in your environment across your physical endpoints and VDI and DaaS with configurable settings that match your IT operations.

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