PLATFORM

Automation & Workflows

Turn IT automation into measurable outcomes for everyone. ControlUp Workflows put repetitive issues on autopilot, preventing tickets before they happen and powering a digital workplace that fixes itself.

Try for Free Get a Demo

Home Platform Automation & Workflows

Proactive IT for Productive Workdays

Manually fixing recurring digital workplace issues is inefficient and error-prone. Workflows, powered by the ControlUp ONE DEX platform and IT automation tools, anticipate problems before they disrupt employees and apply consistent, condition-based responses to keep everyone productive. By shifting routine resolution to automation, IT teams can focus on innovation and long-term strategy instead of day-to-day firefighting.

From “Rule-based” to “Outcome-based”

Workflows elevate IT process automation beyond table-stakes rules. They stop problems from piling up, improve digital employee experience (DEX), and free IT from tedious tasks. Advanced automation is suddenly accessible and fast, creating a digital workplace that is truly self-healing.

Simplify IT Workflows

Complex automation, made simple.

What once required expert scripting skills is now accessible to everyone. Build advanced automations in minutes, cut costs, and free up IT pros for higher-value projects.

Visual workflow builder: A free-form, drag & drop canvas makes even the most complex workflows intuitive to design and easy to build. No coding or advanced scripting skills required.
Fast time-to-value: Use pre-built workflow templates tailored to common IT challenges. Then, select the integrations you want to use and run your new flows.
Integrations that scale: Over 25 nodes for leading market solutions unlock 100s of automation actions, making the possibilities limitless.

Autonomous Self-Healing

Resolve problems before users feel the pain.

Lower IT ticket volume and avoid productivity pitfalls by solving issues in record time, keeping experiences seamless so everyone leaves work happy.

Fix issues in real time: Industry-leading 3-second data collection means problems can be caught and resolved, often before users even notice.
Granular control: Trigger automations from a single data point or combine thousands of available metrics to cover any possible scenario.
Built-in or custom actions: Use 500+ action scripts from our library or bring your own in PowerShell, Python, and more.

Proactive Investigation

Not every issue can self-heal, but automation still helps.

When unique or unpredictable issues occur, workflows still help streamline troubleshooting efforts and accelerate resolution.

Augmented troubleshooting: Our Script Library has various scripts, in addition to remediation scripts, to automatically collect deeper logs and detailed metrics for faster root cause analysis.
Seamless ITSM integration: Trigger parallel workflows in ServiceNow or other systems via webhooks.
Notifications and engagement: Set up instant notifications whenever an automation starts, via email, Microsoft Teams, or Slack. And engage employees directly with our sentiment survey feature.

Dashboards and Insights

Prove the value of automation with data that matters.

Reporting and insights empower you to measure performance, track results, share cost savings, and make the business case for automation undeniable.

Widgets and drill down: Get a high-level view of how many automations ran recently and drill down into the details of a specific physical endpoint or across any part of your VDI & DaaS environment.
Detailed reporting and auditing: Know the target, the timing, and the results of automated actions that ran in your environment. Find the data you need with powerful filters and search capabilities.
Cost savings visibility: See time and money saved by automation across physical endpoints, VDI, and DaaS, all calculated with configurable settings to match your IT operations.

Related Resources