ControlUp for Apps: Improve DEX with SaaS and Web App Visibility

SaaS and web applications have become absolutely essential to how businesses operate today. Over the years they have become the backbone of the modern digital workplace and distributed teams rely on these tools to communicate, collaborate, and stay productive. Everything from project management and data storage to CRM is often handled through web-based applications. And at ControlUp we have been helping our customers to keep an eye on the availability and health of SaaS and web apps for almost five years, through our innovative synthetic monitoring capability. Although having an early warning system for when SaaS app availability is impacted is important for proactive IT teams, synthetic monitoring by itself is only part of what is needed to deliver a great employee experience across your digital workplace. To understand the full picture of SaaS application health, and most importantly, empower service desk and IT operations teams to quickly pinpoint the root cause of issues—whether they are end-user specific or part of a broader problem—and swiftly take action to remove friction and minimize productivity impact, real-time SaaS and web application monitoring, or as it is often referred to “real user monitoring”, is needed.

To help IT teams gain this extra visibility into the digital experience, we are excited to announce a new member of the ControlUp ONE family, ControlUp for Apps. ControlUp for Apps removes friction, minimizes downtime, and keeps employees productive. Available as an add-on to ControlUp for Desktops Advanced, it’s the next step toward effortless IT and an exceptional digital employee experience.

Employee-Centric Troubleshooting

ControlUp for Apps provides service desk engineers with intuitive employee-centric views that helps to quickly pinpoint issues across the end user’s digital workplace no matter the device or application, including SaaS and web applications. This allows them to quickly determine the root-cause of issues caused by SaaS and web applications and gain understanding on how to remove friction so the end-user can get back to being productive, without needing escalation to L3 engineers or application owners.

Application-Centric Operational Views

ControlUp for Apps provides IT operations teams and application owners with key health information for their monitored SaaS and web applications, both in real-time as well as historically with over-time trending information. Drill-down dashboards provide detailed information about application performance, application errors, usage and location information on an application group, individual application and URL level, helping IT teams to proactively address issues that could impact employee productivity.

Built for Digital Workplace IT teams

ControlUp for Apps gives IT desktop teams improved visibility into employees’ digital workplace experience by adding real-time SaaS and web application monitoring and issue resolution, on top of the ControlUp ONE platform’s industry-leading physical and virtual device support. The end-to-end digital workplace visibility helps eliminate blinds spots that often lead to inaction or “finger pointing” between technology owners, without the need of complex deployment, configuration or extensive subject matter expertise.

ControlUp for Apps is available today as an add-on module to our ControlUp for Desktops offering. If you want to learn more about ControlUp for Apps, check out this blog post that goes into more details on how it works. I also recommend attending our upcoming webinar “Enhance DEX Visibility into SaaS and Web Applications with ControlUp for Apps” (don’t worry if you can’t make it, if you register, we will send you the on-demand recording afterwards). Or if you want to see ControlUp for Apps in action in your own environment, set up a meeting with our account team to get a demo or a white glove Proof-of-Concept.