To make it easier for customers to start monitoring any stage of the user’s digital journey, we are excited to announce that Scoutbees is now part of Controlup’s Digital Experience Monitoring & Optimization platform, available through our ControlUp Ultimate offering.
But that’s not all! Though Scoutbees is rooted in end-user computing (EUC), helping admins proactively test the availability of Citrix- and VMware Horizon-delivered apps and desktops, we are expanding Scoutbees’ capabilities to also proactively test the availability of internal and external web apps and network services, such as DNS, file shares, print services, and any other network resources you want to test through our new Network Scouts functionality.
To set up a proactive test, you have to create something we call a Scout. The first choice you have to make is from where the Scout, after configuration, will initiate: the ControlUp Cloud (zero setup required, just pick a location) or from an on-premises location (setup in less than 5 minutes on any Windows machine under your control). Once the setup of the Scout is completed, tests are initiated at a regular, configurable interval to perform actions mimicking a human user (in the case of an EUC Scout):
But the Scouts will do more than just mimicking a user through a synthetic test. They also collect assorted bits of information along the way, validating the health of different components of the connection flow. And most importantly, Scoutbees alerts you when there is an issue with any stage of the test, so you immediately know, can proactively remediate or—depending on the issue—at a minimum notify your users and help desk, so they can handle incoming calls effectively.
A good example of how this benefited Scoutbees customers was with the Azure AD outage last September: ControlUp customers that use Azure AD for their Gateway authentication, already knew of the issues, even before Microsoft sent out their notification.
Due to customer demand, we expanded our proactive testing capabilities to conduct various types of network tests. Available right away are the following tests:
In an upcoming blog post we’ll go into more detail on how to set up each type of Network Scout, but let’s have a quick look on how to configure a HTTP/S test. In this video we are using the HTTP/S Scout type to test the Citrix Cloud API
Oh, there’s one more bit of exciting news!