Mission-critical enterprises are moving beyond reactive, break-fix models in IT Ops toward a centralized Digital Employee Experience (DEX) strategy that protects critical workflows at scale and in real time. ControlUp is presented as a leading platform for achieving unified DEX visibility and autonomous issue resolution in high-stakes environments.
Consolidate monitoring and management across virtual, physical, and cloud workspaces, to address fragmentation and visibility gaps inherent in traditional IT.
Leverage autonomous remediation, proactively detecting and resolving issues across the digital workplace, to prevent business disruption before it impacts users.
See measurable ROI through reduced support tickets, accelerated resolution times, and operational cost savings, ensuring high reliability for critical workflows.
In the world of high-stakes digital work, across industries like healthcare, financial services, manufacturing, and global contact centers, technology failure is never a minor inconvenience. Every disruption is a business risk. A frozen screen can delay patient care. A few seconds of latency can derail a trade. A dropped call can cost revenue, reputation, or compliance.
For these organizations, “good enough” IT is never good enough, and downtime is just downright unacceptable.
This is why mission-critical enterprise IT teams are moving away from reactive, break-fix models in IT operations toward a centralized Digital Employee Experience (DEX) strategy that protects workflows at scale and in real time.
Technology is the lifeblood of the business, so enabling high-reliability workflows leads directly to high-reliability workdays. For organizations across the globe, ControlUp provides the high-reliability infrastructure needed in environments where failure is not an option.
When Visibility Gaps Become Business Risk
Many enterprises still rely on fragmented monitoring tools that generate plenty of data but not enough actionable insight. Teams jump between dashboards, manually correlate events, and wait for user complaints before responding.
These organizations have plenty of data. In fact, they’re drowning in it. Years of point solutions have created a tool sprawl that monitors individual layers but never the full digital supply chain. Blind spots are everywhere, response times are slow, and IT is forced into perpetual triage mode.
High stakes IT can’t afford to fly blind. But when visibility gaps persist, the outcomes are predictable:
- Hundreds of open tickets are piling up
- “War rooms” filled with highly paid engineers guessing at the root cause
- Performance issues that surface only after revenue, productivity, or trust has already taken a hit
In practice, these gaps show up in familiar ways. A trading desk reports intermittent slowness that never appears in infrastructure metrics. A contact center sees rising handle times, but application dashboards show green. A hospital’s virtual desktop (VDI) sessions look healthy, yet clinicians experience logon delays. In each case, the issue lives between layers, not within a single tool.
In environments where downtime is unacceptable, visibility without control becomes a liability.
Where ControlUp Is Used When Failure Is Not an Option
The ControlUp ONE digital employee experience (DEX) platform is frequently deployed in environments where mission-critical work must stay stable, fast, and reliable regardless of what is happening anywhere in the stack.
Use cases go far beyond conventional end-user monitoring or DEX monitoring. Here are a few common ones:
VDI to Cloud Migration and Stabilization
Modernizing a VDI environment by transitioning from legacy Citrix to Microsoft AVD or Windows 365 requires total visibility to ensure performance stays high while the architecture shifts. Because large-scale migrations often necessitate running parallel environments for months, ControlUp provides the critical side-by-side telemetry needed to manage this complexity.
By comparing performance, stability, and user experience in real time, IT teams can effectively reduce cutover risk and identify bottlenecks before they impact production. This data-driven approach allows IT to justify infrastructure decisions with hard metrics rather than assumptions, ensuring a seamless, modernized transition that maintains user productivity from day one.
Learn more about ControlUp Migrate for Windows 365→
Last-Mile Visibility for Remote and Hybrid Staff
Pinpointing whether slowness is coming from a corporate application, the endpoint, a local ISP, or home Wi-Fi becomes straightforward. This is especially critical for global contact centers and telehealth providers.
VIP, Trader, and Developer Performance Protection
For high-value workflows where even a few seconds of latency can impact millions in transactions, ControlUp provides automated remediations that prevent degradation before it impacts trades, code builds, or executive work. Protect revenue by controlling outcomes.
Unified Communications (Teams/Zoom) Optimization
ControlUp proactively identifies root causes of poor audio quality, jitter, or dropped calls across UC platforms like Microsoft Teams and Zoom – before they frustrate employees or customers – keeping conversations flowing. When IT can stay ahead of performance degradation, meetings won’t stop because of conferencing headaches.
Instead of just monitoring more, this is about knowing exactly where experience breaks down and actually fixing it before it becomes a business problem.
ROI Becomes Impossible to Ignore
Organizations choose ControlUp to operate with radical efficiency and measurable cost savings. Fewer tickets. Faster resolution. Automated workflows that eliminate manual work. Smoother workdays for everyone.
Once teams can correlate endpoint behavior, application performance, and user experience in real time, problems that once took hours or days to isolate become clear in minutes.
The outcomes below are not edge cases. They follow a consistent pattern.
| Value Driver | Real-World Impact Example |
| Ticket Reduction | A global telecom giant reduced its active ticket queue by 75%, dropping from 400 to ~100 active cases. |
| MTTR Acceleration | A leading HCM software provider resolved a 5-hour “war room” investigation in just 5 minutes by identifying a browser extension conflict. |
| Operational Savings | A national health system saved $2M–$3M by using detailed analytics to consolidate users and optimize hardware/software spending. |
| Resource Efficiency | Automating “disconnected user” resource cleanup saved one organization 80 hours per day in recovered productivity. |
Explore Customer Case Studies →
This is what happens when experience data stops being passive and starts driving action.
Built for Demanding Environments, Not Just Observability
ControlUp is designed for far more than solely surfacing issues. It delivers continuous troubleshooting, automated remediations, and DEX optimization for lightning-fast IT operations in high-stakes environments. It connects signals across the entire digital workplace and turns them into action. From local Wi-Fi to cloud-hosted applications, teams can see what is happening, understand why it is happening, and resolve it immediately.
Let’s look at some key differentiators.
Autonomous Remediation at Enterprise Scale
Issues are detected and resolved automatically across virtual, physical, and cloud environments with minimal human intervention. Examples of this in action:
- One enterprise executes over 20 million automated triggers annually.
- If ControlUp detects a user session consuming abnormal CPU or memory, it can automatically terminate the process, reset the session, or open a fully enriched ServiceNow ticket. What once required escalation now happens silently in the background!
Tool Consolidation Across the Digital Workspace
Teams can replace fragmented monitoring and support tools (like TeamViewer, Lakeside, Nexthink, and others) with one DEX software solution. This single “pane of glass” gives IT teams one unified view across endpoints, applications, VDI, and cloud desktops.
Operational Integration That Drives Action
Native ServiceNow integrations enrich CMDB data, generate selfhealing tickets, and empower L1/L2 teams to resolve issues instead of escalating them.
As one customer put it, “ControlUp turns the lights on in every room. It is no longer a guessing game to understand what causes a poor experience.”
The Power of a Unified DEX Platform for Enterprise IT
The shift to ControlUp ONE allows organizations to finally consolidate their tech stack by managing virtual, physical, and cloudnative workloads in a single view. This holistic approach to the entire digital workspace cuts complexity while boosting operational control.
Whether you are migrating from Citrix to Microsoft AVD, managing a global fleet of physical laptops, or securing your environment, you no longer need five different consoles.
‘Good Enough’ IT Is the Real Risk
In high-consequence environments, reactive IT is already too late. If your IT strategy still depends on users reporting issues—or engineers hunting root causes after the fact—you’re operating at risk.
Mission-critical enterprises need a platform that predicts, identifies, and resolves issues autonomously before productivity, revenue, or trust are impacted.
That’s why many of the world’s most demanding organizations choose ControlUp.
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