Microsoft Teams

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Today, Unified Communications tools, including Microsoft Teams are among remote workers’ most mission-critical applications. Monitoring and improving the user experience for these solutions is a top priority for IT teams, because when people have issues with these applications, productivity will be immediately impacted. But determining if problems are with the Unified Communications provider’s platform, the client application, the home network, or the endpoint device is often cumbersome.

ControlUp solutions for Microsoft Teams

Microsoft Teams usage insights Detailed call quality reporting Root cause analysis of Teams issues Teams service availability monitor

Microsoft Teams usage insights

ControlUp’s intuitive Microsoft Teams dashboard gives IT teams quick insights into the number of calls and meetings, their duration, user experience scores, quality and feedback, call types, plus attendee participation with customizable timeframes and filtering capabilities.

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Detailed call quality reporting

ControlUp provides digital experience scores for Microsoft Teams, which include factors like audio, video, and screen sharing quality. Additional data, such as end-user meeting sentiment provides a complete picture of the call quality.

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Root cause analysis of Teams issues

ControlUp lets you quickly locate the root cause of poor call quality or Teams meeting failures guided by visual indicators. With the ability to drill down to see whether the physical endpoint or local network connectivity is the source of any issues, ControlUp helps you find and fix problems faster.

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Quickly pinpoint the root cause of problems

Teams service availability monitor

ControlUp allows IT teams to get visibility into the health and availability of the Microsoft Teams cloud service through continuous synthetic testing, while getting real-time alerts when the availability of important services are impacted.

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