Incident Response & MTTR Reduction

From Alert to Action in One Platform

When something breaks, the clock starts. Every minute spent switching consoles, chasing logs, or waiting for an employee to describe what they saw is another workday minute gone. ControlUp collapses that timeline. Real-time visibility across devices, sessions, applications, and networks means IT sees the root cause clearly, and agentic AI resolves routine issues automatically before they ever reach a queue. IT Teams cut MTTR by 60%, and the incidents that do need a human arrive with the context already attached.

Stop Chasing the Symptom

Incident response breaks down when the evidence lives in one tool, the fix lives in another, and the employee's actual experience lives in neither. ControlUp ONE puts detection, diagnosis, and remediation in a single flow, so the signal that identifies the problem is the same signal that triggers the fix. IT stops assembling the story after the fact and starts resolving in the moment, with full visibility and auditability at every step.

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Catch Anomalies Before Incidents Occur

Most outages announce themselves long before anyone files a ticket. Logon times creep, memory climbs, and a host starts behaving differently than its neighbors. Anomaly detection continuously watches for deviations and flags them the moment they diverge from normal, so IT is investigating a pattern rather than responding to a queue that has already filled up.

Root Cause in Minutes, No Escalations

A frozen application could be the endpoint, the session host, the network path, a bad update, or a process consuming everything around it. Dépannage et remédiation gives IT granular device, session, and process data in real time, along with the tools to act on it remotely. The fix happens in the same place as the diagnosis, and the employee never has to pause their work.

Complex Environments, Fully in View

Virtual estates are where incident response usually goes blind, because one employee's problem can start three layers away from their screen. VDI & DaaS Monitoring covers the whole chain, from the client device and the network it sits on to the session, the host, and the backend infrastructure delivering it, so IT can tell a broken endpoint from a saturated host from a home router in seconds rather than hours.

Every Engineer Resolves Like Your Best One

Speed depends on who picks up the ticket, and that is a hard problem to hire your way out of. The Pulse Assistant interprets the telemetry, explains what is happening in plain language, and recommends or executes the right next step within the policies IT defines. Frontline teams resolve issues that used to escalate, and senior engineers get their time back for the work only they can do.

From Faster Response to No Response

Cutting MTTR is a meaningful win, but incidents that never happen are worth more than those resolved quickly. Pulse AI reads telemetry across endpoints, applications, and networks, suppresses the noise that has trained IT to ignore alerts, and acts on what actually matters. It resolves routine issues autonomously and routes the rest with full context attached, so the queue shrinks instead of moving faster. IT sets the boundaries and keeps a complete audit trail of every action taken.

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Automation & Workflows
Troubleshooting & Remediation
Pulse AI Insights
Pulse AI Assistant

Automation & Workflows

Build the fix once. Run it on every device whenever the issue recurs, with the same result each time. Deflect recurring L1 issues permanently instead of resolving them one ticket at a time.

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Troubleshooting & Remediation

Go from symptom to root cause fast, then fix it remotely. Comprehensive device and session data means IT stops guessing and starts resolving.

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Pulse AI Insights

Spot the deviation before it becomes a disruption. Continuous pattern analysis surfaces what’s drifting from the norm, so IT can investigate early rather than react late.

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Pulse AI Assistant

Ask what’s wrong and get an answer, not a dashboard. Natural language investigation and recommended actions put senior-level judgment in every engineer’s hands.

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Solve Whatever Comes Your Way

Orchestrez un espace de travail numérique qui s'autogère. L'IA agentique et les capacités logicielles DEX de pointe transforment les signaux en temps réel en actions intelligentes et en résultats autonomes. Avec ControlUp, vous n'êtes plus lié aux tickets, et les employés ne sont jamais ralentis par la technologie.

Autonomous Endpoint Management

Put routine endpoint management on autopilot. AI detects, diagnoses, and resolves issues that usually bog you down.

Remote Monitoring & Management

Unify monitoring, alerting, and remote control in one console. Every managed device stays visible and in reach, so nothing sits unnoticed.

VDI et DaaS

Manage virtual and physical desktops together in one unified solution across Microsoft, Citrix, AVD, and more.

Endpoint Compliance

Spot vulnerabilities, close gaps, and keep every endpoint compliant. One view with full control and no surprises.

L'expérience numérique des employés

Get real-time visibility into every user's workspace experience. IT sees issues the moment they start and resolves before users do.

One Problem Isn't Your
Only Problem

See everything at once. Explore all the solutions that handle what separate tools miss.

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See What It's Worth to You

Explore what consolidating monitoring, alerting, and remote control into one real-time console means
for your resolution times, your tool spend, and your bottom line.

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