Fix Problems Before They Become Incidents
IT struggles with noisy alerts, ticket backlogs, and investigations that take too long. Pulse AI unites detection, understanding, and action in one workflow, so teams stop chasing problems and start preventing them.
Pulse AI analyzes real-time patterns across endpoints, apps, networks, and users. It suppresses expected activity to detect and alert only what matters. When something is off, it explains the issue and triggers the right response—guided or fully automatic.
Comment ça marche
1. Learn Normal Behavior Automatically
Pulse AI dynamically learns what “normal” looks like across devices, groups, and organizations, capturing daily and weekly patterns to reduce noise and false positives.
2. Detect Emerging Problems Early
Behavior-based analysis identifies subtle degradations—slow-burning memory leaks, network instability, resource spikes—before any threshold is crossed, or employees are impacted.
3. Explain Issues in Clear, Natural Language
Pulse AI correlates events, logs, metrics, and history to produce instant, “plain English” explanations of what happened, why it happened, who’s affected, and what to do next.
4. Resolve Automatically or with Human Approval
Pulse AI remediates issues through safe, guided workflows—or acts autonomously based on policy—fixing problems instantly for employees or IT.
5. Escalate With Complete Context (When Needed)
When human intervention is required, Pulse AI generates fully enriched diagnostics—snapshots, timelines, logs, telemetry—so IT can resolve issues on first touch without back-and-forth.
Pulse AI Features
Complete Signal Coverage, Proactive by Design
Pulse AI connects signals across endpoints, apps, networks, user behavior, and historical data. IT gets complete visibility and the power to act before disruptions occur.
ControlUp Connect (Employee Self Service)
- Identifies issues early with real-time, on-device telemetry and AI-powered proactive detection, preventing disruption before it starts
- Guides or automates fixes in plain language, enabling instant self-service for employees
- Generates complete diagnostic packets—logs, snapshots, and timelines—when escalation is required
- Reduces low-value tickets, lowers MTTR, and helps IT shift from reactive support to true prevention
AI Assistant (IT Self Service)
- Correlates metrics, logs, events, and historical behavior to deliver instant, natural-language root-cause explanations backed by real telemetry
- Provides conversational access to real-time and historical data across devices, apps, users, and environments—no dashboards or scripts required
- Executes secure, RBAC-governed remediation workflows, enabling safe automation and reducing dependency on senior engineers
- Accelerates investigations with guided next steps, inline visualizations, and conversation memory that preserves investigation context
Anomaly Detection (IT Detection)
- Learns intelligent baselines from real-world behavior across devices, groups, and the organization; no manual tuning needed
- Surfaces only statistically meaningful deviations, catching slow-burn issues that static thresholds miss
- Suppresses false alarms caused by predictable daily and weekly activity patterns, dramatically reducing alert noise
- Improves triage speed with scope-aware anomaly scoping (org → group → device), helping IT pinpoint where to investigate first
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