Posted By Trentent
August 27, 2019
ControlUp captures metadata of community members. This leads to innovation like allowing customers to compare their logon times vs the wider community. I reached out to the ControlUp Research team and asked a question that I had been thinking about. What percentage of users are idle or in a disconnected state over the course of […]
Posted By Dane
August 20, 2019
In early 2019, we conducted many customer interviews to learn about the challenges they face when managing their virtualized data center. Using those insights, we began work on a solution to make it easier for data center administrators to control and manage their virtualized data centers. Today, we are happy to announce the general availability […]
Posted By Trentent
August 09, 2019
Session optimization is a common challenge, whether you’re managing a Citrix, VMware Horizon, RDS, or WVD environment (or an environment composed of all three). We’ve been working on a approach to attacking the problem, creating scripts and adding triggers to make the result more comprehensive and powerful. And we’ve done it! These new trigger/script action […]
Posted By Trentent
July 30, 2019
In my previous blog, I showed how to use ControlUp automation to help augment our troubleshooting ability by providing additional information. When it detected the database had failed, ControlUp Automation automatically started several tasks; a CDF trace, packet capture, and database and connectivity tests. Once you have collected enough traces for Citrix to analyze you […]
Posted By Trentent
June 27, 2019
ControlUp Automation – Faster than human – Augmented Troubleshooting The challenges of troubleshooting intermittent problems I’m working with a customer who’s having an intermittent issue. The database that Citrix connects to occasionally becomes unavailable — why, no one knows. Since Citrix has a 90 second delay from the database outage to the local host cache […]
Posted By Trentent
June 18, 2019
How do you measure user experience (UX)? When I worked with end users I used various methods to measure the quality of their experience. If the user was in close proximity, I would visit them and actually watch them work, otherwise I’d do some sort of screen share. I found it amazing observing users work […]
Posted By Trentent
June 03, 2019
Wow. An amazing powerful new feature from ControlUp was released with ControlUp Real-Time Console 7.4. Automated Actions. This article is going to dive into this exciting new feature and what it is capable of and what value it can offer. ControlUp Automated Actions has several different categories where it can improve the ability of an […]