ControlUp Team ControlUp is pleased to announce a new customer feedback platform, UserVoice, to improve our communication and collaboration around product requirements and new features with global customers.
This new platform enables customers to:
- Submit feedback on our products and services directly to the product management team
- Vote and comment on other customers’ feedback
- Track the status of the feedback given along with notifications
In addition, customers can request ControlUp employees to submit feedback on their behalf.
Customer Portal
The UserVoice customer portal is available to all licensed customers, excluding trial accounts. All licensed customers can access the customer portal (via SSO) through the Resource Center sidebar in ControlUp Solve.
Notifications and Updates
Customers can define their notification preferences under ‘Settings‘. By default customers will receive email notifications for any status change to ideas they submitted and those they voted for.
Addressing Customers’ Needs
We’re excited to introduce our new built-in feature that enables faster responses to customer needs and facilitates customer participation in nominating critical requirements for our engineering organization to address. We value customer feedback and are committed to providing a platform for sharing ideas and collaborating to meet your needs more effectively. We look forward to engaging with all our customers through this feature and continuing to enhance our solutions based on your input.